Return & Refund Policy

Last Updated: 1/1/2026

Thank you for shopping with Toddys Toys. We want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help.

Returns

You have 7 days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• You must provide a receipt or proof of purchase

Non-Returnable Items

Certain items cannot be returned, including:

• Customized or personalized products

• Clearance or final sale items

• Gift cards

• Opened or used items (if applicable)

Refunds

Once we receive your returned item, we will inspect it and notify you of the status.

If approved:

• Your refund will be processed to your original payment method

• Refunds typically take 5–10 business days to appear, depending on your bank

Partial Refunds (if applicable)

Partial refunds may be granted for:

• Items not in original condition

• Items damaged or missing parts not due to our error

• Returns made after the allowed return period (if accepted)

Exchanges

We only replace items if they are:

• Defective

• Damaged upon arrival

If you need an exchange, contact us at:
support@toddystoys.com

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Shipping costs are non-refundable

• We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within [48–72 hours] of delivery with:

• Photos of the item

• Your order number

We will resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

If you’ve done all of this and still haven’t received your refund, please contact us at:
support@toddystoys.com

Contact Us

If you have any questions about this policy, contact us at:

Email: support@toddystoys.com